EyeTech Digital Systems - Eye Tracking Hardware and Software Solutions

If your EyeTech system is out of warranty, EyeTech can provide repair services to repair or replace your broken system for a nominal fee that can be quoted by contacting Sales at 888-539-3832 ext 105.

All returned systems (either for return or repair) must have an authorized Case Number that can be approved by calling 888-539-3832 ext 2, or emailing support@eyetechds.com.

We recommend that you take the equipment to a shipping center to prepare the equipment for shipping. Please use the following instructions:

1. Print out and fill in the case information on this page. Include it in your package.
2. Wrap cords and secure with ties or rubber bands as appropriate.
3. Place camera, cords, and all other pieces in a box—add extra peanuts, packing paper, bubble wrap, etc., to keep contents from rattling.
4. Place EyeTech system in larger packing box—UPS guidelines suggest 2” of peanuts or packing paper all around. This ensures proper shock absorption for electronic equipment.
5. Include in writing a name and an address of where you want the repair returned to.
6. Insure the package! EyeTech cannot be held liable for the package while it is in transit to our headquarters.
7. Send it to:
   
   Support Case # _________ (four digit number located in email)
   Attn: EyeTech Repair Department
   1128 E. Greenway St, Suite 1
   Mesa, AZ 85203
8. Email us at shipping@eyetechds.com when your package has shipped.

As soon as we receive the device we will contact you with a status update.