Support
Support > Technical Support
Technical Support
  • Try our answers forum for current questions and answers
  • For answers to frequently asked questions visit our knowledge base link
  • Contact us
    support@eyetechds.com
    888-539-3832, ext 2
    8 a.m.–5 p.m. MST, Monday–Friday
    Closed on U.S. Holidays
  • Live support is available during business hours, click below to begin your Teamviewer session (compatible with windows PCs only)
  • Join with other users to discuss eye tracking, ask questions, and provide answers at the EyeTech Q&A Site
Release Beta
Learn More

EULA

Your Agreement

You agree by installing that this EyeTech software will only be used with EyeTech hardware, and that you indicate that you currently own or are evaluating EyeTech hardware.

Release Beta
Learn More

EULA

Your Agreement

You agree by installing that this EyeTech software will only be used with EyeTech hardware, and that you indicate that you currently own or are evaluating EyeTech hardware.


Learn More

EULA

Your Agreement

You agree by installing that this EyeTech software will only be used with EyeTech hardware, and that you indicate that you currently own or are evaluating EyeTech hardware.


Learn More
Download coming soon . . .
Manuals

QuickACCESS - Software Manual  Sep 27, 2012Available in installer

QuickCAPTURE 2.0 - Software Manual  Aug 22, 2012Download QuickCAPTURE 1.5 - Software Manual  Nov 11, 2009Download

QuickLINK - Software Manual  Mar 22, 2013Available in installer

QuickKIOSK - Software Manual  Mar 22, 2013Available in installer

VT2 mini - Developer Quick Start Guide  Mar 22, 2013Download VT2 mini - Research Quick Start Guide  Mar 22, 2013Download

VT2 - Developer Quick Start Guide  Mar 22, 2013Download VT2 - Research Quick Start Guide  Mar 22, 2013Download VT2 - Previous Hardware Manual  May 4, 2011Download

VT2 XL - Developer Quick Start Guide  Mar 22, 2013Download VT2 XL - Research Quick Start Guide  Mar 22, 2013Download

EYEON mini - Quick Start Guide  Mar 22, 2013Download

EYEON - Quick Start Guide  Mar 22, 2013Download
Returns and Repairs
All returned systems (either for return or repair) must have an authorized Case Number that can be approved by calling 888-539-3832 ext 2, or emailing support@eyetechds.com.

We recommend that you take the equipment to a shipping center to prepare the equipment for shipping. Please use the following instructions:
  1. Print out and fill in the case information on this page. Include it in your package.
  2. Wrap cords and secure with ties or rubber bands as appropriate.
  3. Place camera, cords, and all other pieces in a box—add extra peanuts, packing paper,
    bubble wrap, etc., to keep contents from rattling.
  4. Place EyeTech system in larger packing box—UPS guidelines suggest 2” of peanuts or packing
    paper all around. This ensures proper shock absorption for electronic equipment.
  5. Include in writing a name and an address of where you want the repair returned to.
  6. Insure the package! EyeTech cannot be held liable for the package while it is in transit to our headquarters.
  7. Send it to:
    Support Case # _________ (four digit number located in email)
    Attn: EyeTech Repair Department
    1128 E. Greenway St, Suite 1
    Mesa, AZ 85203
  8. Email us at shipping@eyetechds.com when your package has shipped.

Repair Fee
If your EyeTech system is out of warranty, EyeTech can provide repair
services to repair or replace your broken system for a nominal fee that
can be quoted by contacting Sales at 888-539-3832 ext 105.

Return Policy
We guarantee your satisfaction on every eye tracker we sell. If your equipment needs to be returned, it must be in good condition and returned within 60 days of purchase for a full refund. Damaged equipment and equipment with missing items may reduce the amount of your refund. Upon receipt of the equipment, we will issue a refund to the original purchaser in the original form of payment. If you prefer to have a credit applied to your account, please contact your sales associate. Please call us to obtain a Return Merchandise Authorization (RMA) number prior to returning your equipment.

Contact your sales associate for return authorization at: 1-888-539-3832 or info@eyetechds.com. Please provide the serial number located on the back of the eye tracker so we can determine if your EyeTech system is under warranty.

Repairs
We offer complete repair services for your EyeTech equipment. To determine if your equipment is within its warranty, contact support and provide the serial number located on the back of the eye tracker. An EyeTech associate can determine if your EyeTech system is under warranty.

If your EyeTech system is out of warranty, EyeTech can repair the equipment for a fee. A quote for the repair service will be provided after we receive the equipment and make a complete assessment. If you need to return the equipment for repair, an EyeTech associate will provide you with an RMA number.

Contact your sales associate for a repair return authorization at: 1-888-539-3832 or info@eyetechds.com. Please provide the serial number located on the back of the eye tracker so we can determine if your EyeTech system is under warranty.

Equipment Return Instructions
• Contact your EyeTech sales associate to advise them of which equipment and accessories will be returned. Ask your EyeTech sales associate for an RMA number.

• If possible, use the original packaging material for returning all the equipment and accessories as shown on the original Sales Order/Invoice.

• Place camera, cords, and all other pieces in a box—add extra peanuts, packing paper, bubble wrap, etc., to keep contents from rattling.

• Place the EyeTech system box in larger packing box—UPS guidelines suggest 2” of peanuts or packing paper all around. This ensures proper shock absorption for electronic equipment.

• Send it to:  EyeTech Digital Systems, Attn:  EYETECH RETURNS, 1128 E. Greenway Street Suite 1, Mesa, AZ 85203 and reference your RMA number.

• Email shipping@eyetechds.com when your package has shipped with details of the courier, tracking number and ship date.